Vulnerability Model Demo

Unlock the power of AI for vulnerable customers.

With Enlighten AI for Vulnerable Customers, enterprises have a safety net that catches that signs of vulnerability that contact centre agents may miss. Watch this demo to see how our Vulnerability Model can support real-time detection.

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Demo Highlights

Make a difference with the NICE vulnerability model

Detect

vulnerability risk in real-time by analysing every interaction, whether it’s agent-assisted or self-service

Respond

to vulnerability risk with automatic remediation workflows and resolution tracking

Prevent

mishandling by benchmarking agent performance against AI-driven insights on vulnerability drivers

The world leader in CX, AI & Cloud Contact Centre Solutions

Powering seamless experiences for every customer journey. The leading AI powered contact centre platform.

+1 million

10 billion

27k

3k

+$2 billion

agents using NICE CXone worldwide

interactions managed annually

companies use NICE CX solutions

R&D professionals with $334 million investment

annual revenue across

150 countries

Hear directly from our satisfied customers

"NICE Enlighten AI for Vulnerable Customers enables us to rapidly and automatically incorporate the visibility and guidance needed to effectively support customers in vulnerable circumstances, ensure fair treatment and deliver exactly the service they need, when they need it.”

Jessica Bates

Chief Operating Officer, Oodle Car Finance

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See for yourself why NICE is the leader in AI for customer experience.

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