Gartner®️ CCaaS Magic Quadrant™️ 2023

NICE named a global leader in Gartner® Magic Quadrant™ for CCaaS 

Download the report to see why NICE appeals to organizations of all sizes and geographic locations that value a strong vision for customer service analytics, workforce engagement, AI, and automation.

Trusted by the world's leading companies

Next-level service excellence

As a leader in CCaaS, see why NICE continues to revolutionize the customer experience

AI-Driven Customer Insights

End to end digital journeys

Expert consulting services 

NICE’s Enlighten AI capability utilizes vast data from customer interactions, enabling self-learning models for enhanced customer journeys.

NICE supports comprehensive digital-first journeys, optimizing both self-service and assisted-service experiences through advanced analytics.

NICE provides wide-ranging consulting services across various customer sizes and vertical markets, ensuring tailored, effective solutions.

Customer service landscapes are evolving rapidly, with key players achieving over 10% yearly growth. This trend marks a prime opportunity for businesses seeking to enhance their customer interactions significantly.

Did you know...


One Cloud

One Journey

The world leader in CX, AI & Cloud Contact Centre Solutions

Enjoy limitless growth and accelerate innovation on the last platform you’ll ever need.

Give your customers a smart start wherever their journey begins.

We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform.

One Experience

One Step Ahead

Connect like never before with smarter, more meaningful experiences for contact center employees and the customers they serve every day.

Get AI-powered actionable insights to predict needs, guide journeys, delight customers, and empower agents like never before.

Gartner®️ CCaaS Magic Quadrant™️ 2023

Confidently move to the cloud with an AI leader.

See for yourself why NICE is the leader in the customer experience and contact center space.

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth. August 7, 2023. GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*NICE was recognized as inContact in the 2015 and 2016 Magic Quadrant reports for CCaaS, North America. It was recognized as NICE inContact in the same report from 2017 until 2019. The report name was updated to Magic Quadrant for CCaaS starting 2020.