Customer Experience

Elevate your Contact Centre to Cloud NICE

Positive customer and agent experiences come from the ability to provide connected and meaningful CXi (Customer eXperience Interactions). Only NICE CXone can provide a complete suite of native cloud solutions built on the most secure and dynamic AI platform in the market.

  • Improve customer loyalty by up to 500%
  • Reduce agent attrition by 55%
  • Increase self-service rates by 80%
  • Boost NPS by up to 30%

Trusted by the world's leading companies.

Learn More About CXone & Customer Experience

CXone is an AI platform at its core that thinks smarter and works harder. ​Our suite of CX solutions are cloud native and integrate seamlessly for a complete CX experience. We empower customers and agents with digitally fluent experiences, AI embedded platforms and state-of-the-art CXI tools.

The world leader in CX, AI & Cloud Contact Centre Solutions

Powering Seamless Experiences for Every Customer Journey. The Leading Customer Experience.

35

8

27k

2.5k

$2

+

Billion

Million

Billion

interactions managed annually

companies use NICE CX solutions

research & development employees at NICE

annual revenue across

150 countries

tasks and processes  automated daily

The only contact centre solution that brings every interaction into one platform to enable highly personalized customer and agent experiences. The Customer Experience Global Leader...

Customer Journey Orchestration

Agent Experience

  • Real-time guidance
  • Knowledge presentation
  • Complaint management
  • Quality management
  • Intelligent skill-based routing
  • Phone (IVR / ACD)
  • Chatbots (virtual agent)
  • Website experiences
  • Search engine entry points
  • 30+ channels including In-App, WhatsApp and SMS

Digital Self-Service

AI & Automation

  • Dynamic web help guides
  • Integrated chat experiences
  • Virtual AI powered agents
  • Community sourced support
  • Answer the question starting on Google
  • Conversational AI chatbots
  • Robotic Process Automation
  • Proactive comms to solve the problem before it arises
  • Chat GPT ringfenced & secure options

Workforce Management(WEM)

Data, Analytics & Reporting

  • Sentiment analysis
  • Identify vulnerable customers
  • Unified data layer
  • Dynamic call recording
  • API connectivity
  • Employee performance
  • Workforce scheduling
  • Productivity & quality assurance
  • Speech & text analytics
  • Feedback management

Analysts weigh in

NICE CXone is the recognized across the industry as a global AI & CX leader

The Forrester Wave™ CCaaS Report Q1 2023

NICE named the global leader in The Forrester Wave™: Contact Center as a Service

Gartner®️ CCaaS Magic Quadrant™️ 2023

NICE named a global leader in Gartner® Magic Quadrant™ for CCaaS 

Customer Experience Additional Reading

EBOOK

The UK Contact Centre Decision-Makers’ Guide 2023

CASE STUDY

Disney Streaming joins four brands with CXone

ARTICLE

NICE named company of the year for Conversational AI in the CCaaS market

Create exceptional experiences with NICE CXone

NICE makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud call center software enables great customer service.


Simplify your call center operations and the demands on IT. Give your service teams more time to focus on what matters most — your customers.


Get a full demo to learn more about Customer Experience today.